Frequently Asked Questions

Step 1

Visit to JW7 homepage, and click on the ‘Sign Up’ button on the homepage.

Step 2

Complete the registration form with your personal details. We require:

1. Username

A sequence of characters that uniquely identifies you, between 4 to 15 characters, allow numbers (with no capital letters and blank).

2. Password

Case-sensitive, between 6 to 20 characters which must consist of letters (a-z) and numbers (0-9).

3. Currency

Select your preferred currency from the drop down menu. All your deposits and withdrawals will be made via this preferred currency.

4. Full name

Your registered name should match with your identification.

5. Phone number & Email address

Please ensure that you’re using your current phone number and email address when registering, as you will need to verify this information as your identity proof in the future.

6. Refer code

Key in your friend’s referral code if your friend invites you to join us. If you don’t have any referral code, you shall ignore it and proceed to the next step.

7. Verification code

Fill in the verification code with a 4 digit number that is shown on screen.

Step 3

Please ensure that you are aged 18 years or above, and have read and agreed to the Terms and Conditions. Click ‘Confirm’, and your account is now ready to use.

No. You are only permitted to hold one active account.

Currently, supports the following currencies:

• BDT (৳）
• LKR (₨）
• PKR (₨）

No, registration can be done without an identity card number.

Identity card might be required if:

• You updating certain personal information on your JW7 account;
• Discrepancies or inconsistencies of information relating to you, your JW7 account or your transaction(s) with JW7;
• Abnormal behavior of the account.
• Notwithstanding the above, JW7 reserves the right to perform verifications on any of our members when we deem it necessary or appropriate.

Kindly contact our 24/7 customer support team for further assistance if you forgot your username.

For security reasons, your account will be automatically locked after multiple unsuccessful password attempts.

If your account has been locked, please contact our 24/7 customer support team for assistance.

Please follow these simple steps to perform a password reset.

Step 1

Click on the ‘Login’ button on the JW7 homepage and select ‘Forgot Password”.

Step 2

Select how you would like to reset your password.

• If you would like to reset your password via email, please input your username and verified email address associated with yourJW7 account and click “Confirm”. Login and check your email for a random password. Please check your junk/spam mail folder if you didn’t receive the email.
• If you would like to reset your password via SMS, please input your username and verified phone number associated with yourJW7 account and click “Confirm”. You will then receive a notification that your password has been changed, and please check your phone for a random password.

Step 3

Login to your account using the new random password. Please change the random password to your own password to ensure account security. Enter the random password and then enter your new password. Click ‘Submit’.

Note:

After requesting three SMS reset passwords, you have to wait for another 72 hours to try again. You must login into your account within 15 minutes after receiving the new random password, otherwise, the password will expire. Reset password via SMS will not affect the request to reset password through Email. If you’re unable to reset the password via SMS, you can request to reset the password via email. If you’re unable to reset the password via SMS and Email, please contact our customer support team. Our customer support representatives will conduct the verification manually and reset the password for you.

There are a few possible reasons, please check if:

• Your personal mailbox is full.
• Delivered email were flagged as [Spam/Junk].
• Delayed due to network issues.
• Incorrect email upon registration.

If the problem persists, please contact our 24/7 customer support team for further assistance.

Step 1

Login to your JW7 account.

Step 2

Click ‘My Account’ and select ‘Reset Password’.

Step 3

Enter your current password and then enter your new password. Click ‘Confirm’. Note: Do make the new password significantly different from previous passwords. Never share your account information with anyone and please change your passwords regularly.

Note: Do make the new password significantly different from previous passwords. Never share your account information with anyone and please change your passwords regularly.

There are a few possible reasons, please check if:

• Incorrect username or password. The password should have at least 6 characters which must consist of letters (a-z) and numbers (0-9) and it is case-sensitive. If this problem persists, please reset your account password. (you may refer here on how to reset password)
• Inactive account – account locked due to multiple unsuccessful password attempts.
• Account suspended due to:
• Failure to verify your account information, including date of birth, phone number and email address before making a withdrawal.
• Duplicate account.
• Abnormal behavior of the account.

If your account has been locked, please contact our 24/7 customer support team for assistance.

You are required to verify your email address, phone number and update your date of birth before you can submit any withdrawal requests. To verify your account,

Step 1

Log in to your JW7 account. Select “My Account” > “Personal Info”.

Step 2

Select the “Not verified” button next to your phone number. Click ‘Verify’ and the OTP code will be sent to you via SMS and will expire after 5 minutes. Enter the OTP code in the column and click “Submit”.

Step 3

Select the “Not verified” button next to your email address. Click ‘Verify’ and the OTP code will be sent to you via email and will expire after 5 minutes. Please check your [Spam/Junk] email folder if you didn’t receive the email. Enter the OTP code and click “Submit”.

Step 4

Update your date of birth by clicking the ‘Edit Birthday’ button, input the year, month and day respectively and click ‘Save’. Your account verification is now complete.

Note: If you didn’t receive the email, please check if:

• Your personal mailbox is full.
• Delivered email were flagged as [Spam/Junk]
• Delayed due to network issues
• Incorrect email upon registration

If the problem persists, please contact our 24/7 customer support team for further assistance. For more details, you may check out the video below!

You should be able to check your personal details by following the steps below:

Step 1

Click on “My Account” after you login to your JW7 account.

Step 2

Select “Personal Info” to view your personal information.

Step 1

Drop us an email at [email protected] with the subject of ‘Request To Change Email Address/Phone Number/Both’, and with the details below:

Note: If you want to change your email address, please send us an email using the current email and stating the new email address you wish to change (please make sure this email address is not yet registered with JW7).

Step 2

Contact our 24/7 customer support team to request making changes.

Step 3

Phone call verification will be performed. (Please be reminded that phone call verification is necessary for this process and we will appreciate the confirmation of your contact number and best time for phone call verification together with your request.)

Step 4

After the documents are reviewed and the phone call verification is also completed, kindly wait for our notification message to be sent to your new email address once it’s approved.

Note: Account information cannot be changed more than three times. Personal details such as Username, Full Name, Date of birth, and Card Holder shall not be changed. This policy is to ensure your account security. Please always keep your account details up-to-date.